Best practice speed masterclass: innovative processes leading the way in admissions and agent management


It’s widely recognised that Australia is a global leader in international education. This reputation is built on solid foundations, including its ability to effectively recruit large numbers of students from diverse backgrounds. However, the innovative processes that enable this success are less well known.

Via an engaging format, this speed masterclass will enable an agent and a leading institution to showcase their best practice in admissions management using the latest technology.

Imagine if your team didn’t have to spend time wading through non-genuine applications? Imagine if all compliance obligations were built-in and audit trails only a click away? Imagine if agents were reassured by a transparent and automated application process?

Agents are critical to Australia’s success. Hear an agent describe the difference these innovative and respected processes can make – from enabling trusted partnerships and genuine, quality applications to increased return on investment for both parties.

Learning Objectives

Participants will learn about best practice relating to elements of international admissions, GTE assessment and agent management.

Aleicia Shekhar, University of South Australia; Daryl Fong, AECC Global

Deputy Director: International Systems and Operations

University of South Australia

Aleicia Shekhar is the Deputy Director: International Systems and Operations at the University of South Australia. She is responsible for the admissions, enquiries, compliance, global digital recruitment, information systems and business analysis functions and teams in the international office. Aleicia monitors and implements the overarching strategic implementation and improvement of systems and processes for these international office functions. She also has oversight of the management of reporting, evaluation requirements, relationship management and customer service. Since commencing in her role in August 2015, Aleicia has completely transformed the international admissions function through the implementation of a new admissions system and has also led the insourcing and expansion of the international enquiries and conversion function through the implementation of a new CRM. Throughout her 13 years in the international education industry, Aleicia has held various admissions and compliance management roles at Griffith University, the University of Southern Queensland and the Union Institute of Language, English College.