Critical incident crisis management: protecting the physical and emotional wellbeing of students abroad


nternational SOS will discuss critical incident management for schools and universities. The session will cover top medical incidents based on aggregated data from more than a dozen Australian universities, the importance of emotional support for students' mental wellbeing, and how to discuss or request confidential information as part of your risk mitigation practices.  

Learning objectives:

Attendees will understand the importance of having robust critical incident management plans for overseas trips for students and staff and how that ties into fulfilling a legal duty of care obligation. They will also walk away with industry-leading tips and takeaways on how to be better prepared for physical, medical and mental travel risks.

Dr Michael Wilson, International SOS

Security Director – Australasia

International SOS

Dr Michael (Mike) Wilson is the Medical Director, Offshore and Medical Services, Western Australia, for International SOS, based in Perth. He is responsible for the development, oversight and governance of all health services delivered to the company’s medical services clients based in central and Western Australia and New Zealand. In his role, Mike supports the business development, account management and consulting activity within the region. He is an experienced medical practitioner with more than 20 years of health sector involvement. Mike has previously worked in Australia and New Zealand in general practice, emergency medicine and management roles.